FAQs

How do I report a damaged or defective product?
To report a damaged product please contact us at info@worthfurni .com

Where is my order?
Once your order has been set up for shipment you will receive a shipment notification email that will contain the carrier tracking information with an ETA for delivery. The carrier will reach out to schedule delivery via phone or email, with the exception of small parcel carriers such as UPS. If you have not received our emails you you may need to check your spam or promotions folder.

My order hasn't arrived
If your delivery date has passed and you have not received your order; you can check your shipping confirmation email and you will find a tracking message with all the contact information for the freight company, this is also emailed to you as soon as your shipment is released.  To further inquire about a shipment you can reach out to the freight company and to request a status update. 

 

I've received only part of my order
Please look through all of the packaging to ensure all items are accounted for. Smaller items such as legs or hardware are typically included inside the product packaging. If a part of your order was not delivered please contact our Support Team by connecting with us on our Live Chat or visit our Contact Us page to complete the contact form.

 

How can I change my delivery address?
If you need to change your delivery address please visit our Contact Us page to notify us as soon as possible. You can do this at any time up until 24 hours before we dispatch your item(s).  If your items have already been dispatched, changing your delivery address may not be possible or there may be a charge for arranging redelivery.  

 

Why has my payment failed?
Payment can be declined for a variety of reasons.

The first thing to do is to check that we accept your card type. Next, make sure your card details are correct and your billing address is the one assigned to your card. 

If it still isn’t working, we recommend you give your bank a call and let them know you are making a online purchase. Once you have spoken with your card provider you can give us a call back or send us an email to authorize us to submit the charge again.

What is your payment policy?
If a coupon, discount or voucher has been missed from an order, we must be notified within 72 hours of the order being placed to add or adjust the balance.